Hotel automation · Deposit and Prepayment handling

Refund Deposits

Identifies canceled prepaid reservations eligible for refunds — and processes them.

~1 min/reservationOPERA Cloud
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What it does

Canceled prepaid reservations that are owed a refund are identified and processed automatically. Guests get their money back without calling twice, and your team stops working a refund queue one reservation at a time.

What your team gets

  • Eligible refunds identified automatically
  • Processing handled end to end
  • About a minute per reservation, recovered

How it goes live

  1. 1

    Talk to Sean

    A 30-minute call to map the workflow: how it runs today and which systems and data it touches.

  2. 2

    Get a fixed quote

    A fixed monthly price and a go-live date, within one business day of the call.

  3. 3

    Go live on your systems

    It runs on the systems you already have. You create the access — and can revoke it in one click.

Trust

Why hotels say yes

You're giving a company access to your reservation systems. Every trust signal is built into the product itself.

You create the access, you can kill it

You make the accounts in your own systems, see our user in your own extranet, and revoke in one click. Access we're given — never access we take.

PCI DSS certified — card data treated like card data

Credentials vaulted, card numbers masked to the last four digits, processing data deleted within 24 hours, and a data-processing agreement signed before we touch anything.

A named person, always reachable

Automations run themselves, but you're never alone with a robot — one named contact, Sean Anderson, and a reply-time promise on every account.

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